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What to do if you get a broken doorbell, broken window or broken lamp

A window broke in a new car, but a car owner has a tricky situation on their hands.

It can be frustrating if the car owner is the only one who knows that their car is broken.

“I was looking at this new Mercedes and it was just like, ‘How the hell do I tell someone?'” said John Schott, who lives in Washington state.

“I just didn’t know.”

“My first thought was I’m going to call the police, I’m just going to go look for the person who broke it,” he said.

So he called a local auto repair shop.

The person he contacted was a mechanic at Franklin Auto Repair, which had just installed a new doorbell in his 2013 Mercedes-Benz SL550 SUV.

Schott said he was able to identify the repairman from the picture and called back the following day to schedule an appointment.

After that, he said, he knew exactly who he needed to contact.

This story was produced by TIME.